Tredamo

Support

Questions about Tredamo? Start here, or get in touch and we will help.

Contact us

Email us in English or Turkish. We usually reply within 2 working days.

In the app: Settings › About › Contact.

Email support

Frequently asked questions

Where can I get Tredamo?

Tredamo is on the App Store for iPhone and Apple Watch.

Can I record walks and rides too?

Yes. Besides runs, Tredamo records walks, bike rides and treadmill workouts.

Do I need an Apple Watch?

No. You can record runs with just your iPhone, or with Apple Watch on its own.

Is Tredamo free?

Yes. Recording workouts, your history, Apple Health, Apple Watch, exports and Tredamo Social are free. Tredamo Pro is an optional subscription that adds extra features.

What does Tredamo Pro include?

Pro adds structured interval workouts and a ghost pacer to run against.

What is New Ground?

Tredamo divides the map into squares. Every run charts the squares you pass through, and squares you have never run before count as new ground, so you can see how much of your area you have explored.

Who can see my runs?

Only what you choose to post. Before you post, the start and finish of your route are hidden by default, and anything inside your privacy zones is removed. You choose whether to show your trace and your new squares count, and heart rate, calories, splits and notes are never posted.

Can I use miles or kilometers?

Yes. Tredamo works in both miles and kilometers.

Which languages does Tredamo support?

Tredamo is available in 16 languages: English, Turkish, Spanish, German, French, Portuguese (Brazil), Italian, Japanese, Korean, Simplified Chinese, Russian, Arabic, Dutch, Swedish, Polish and Hindi.

Account, subscription and data

How do I cancel Tredamo Pro?

In the app, go to Settings › Tredamo Pro › Manage Subscription, or in your iPhone's Settings › [your name] › Subscriptions. Cancel at least 24 hours before the renewal date. Deleting the app does not cancel a subscription.

How do I get a refund?

Purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.

I have a new iPhone. How do I get Pro back?

Go to Settings › Tredamo Pro › Restore Purchases, signed in with the same Apple Account.

How do I delete my data?

To delete only your public Social profile and posts, go to Settings › Social › Delete Social Profile. To delete everything Tredamo stored, go to Settings › Data › Delete Account. Workouts already saved to Apple Health stay there; you can delete them in the Health app.

How do I report a post, comment, profile or crew?

Tap its ⋯ menu and choose Report. You can also block the person from the same menu. To report illegal content without the app, email us (see the Terms of Use, section 5).

My account was suspended. Why?

Email us. We will tell you the reason, and a person will review your appeal.

Tredamo doesn't record my location, steps or heart rate.

Check iOS Settings › Privacy & Security › Location Services (Tredamo: While Using the App), Motion & Fitness, and Health › Data Access & Devices › Tredamo.